Will my game account get banned if I buy FIFA Coins, FIFA 14 Coins, FIFA 15 Coins on your site?
Never, thousands of players ordered from us, none of them said they were banned due to buying fifa coins, and we have never heard someone was banned because of purchasing coins.
Why do I need to provide my Phone number when I register?
Sometimes, we may need to call you to confirm your order information. Please make sure your phone number can be reached so that we can get in touch with you and then arrange the delivery.
What is the refund policy of FIFAHead?
FIFAHead.com can do refund 24/7, anytime you want to get a refund before delivery, please contact our LiveChat, they will refund your payment instantly.
Why do you call me sometimes after I am already a regular customer?
Sometimes, there is something wrong with your order information, like the wrong character name or wrong server, so we call you to correct the information. Sometimes, you are not online but we are ready to make the delivery, so we call you to finish the delivery quicker. Sometimes, your order amount is big, so we need to call you to confirm your identity and legitimate possession of the card or PayPal account you are using. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
How long can I get my Coins after I made the order?
Usually, we can make the delivery within 20 minutes. But sometimes, due to big demand, our delivery may take longer. At anytime you want to know the delivery time, you can contact our 24/7 livechat to ask.
How do you guys make the delivery?
For Fifa coins, we need to place an player in game, and then we will buy that player with coins, and then you will receive the fifa coins. For details, you can see the instruction when you order on our site.
Which kind of payment method you guys accept?
We can accept PayPal, Credit card, Western Union and Bank Transfer. If you want to pay via Bank transfer, please contact our operator to ask for the details, but it usually takes 3-5 business days for money to come to us if you use bank transfer.
What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks usually take 3-5 business days to clear while Paypal verifies the funds are present within the senders account. Once the check is cleared, the money is transferred to Usfine's account and then your order will be processed immediately thereafter.
Is my personal information safe on your site?
FIFAHead.com takes the protection of our customers' personal information very seriously. We have many anti-virus systems working on our site so no hacker can get your information. And we never share your personal information with any third party without your permission, so you never need to worry about your personal information may stolen on our site.